Frequently Asked Questions
Everything you need to know about bringing Baya into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are delivered within 7-10 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the artisan's schedule.
Do you offer white-glove delivery and assembly?
Yes, we offer a premium white-glove service for $99 which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Sustainability is at our core. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental and social benefits.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can order up to five fabric swatches for free via our 'Swatch Request' page to ensure the color and texture are perfect for your space.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.